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WHAT is it with certain large companies and their behaviour towards customers which is geared towards ‘the customer is here to fit around us’?
Last night my beau and I stopped outside a Tesco Metro near our home to buy a loaf of bread, on our way to the late night bakery.
‘7am to 11pm’ read the sign outside the store. As we approached the automatic doors, a member of staff stopped us in our tracks and informed that the shop was closed.
The sign says 11 but we say 10:55
“But we just need to buy a loaf of bread and besides, it’s not even 11pm. It’s 10:55!” my fiancé pointed out.
Now, what do you think the Tesco employee replied next? I’ll tell you dear readers. He said: “Yes but we still have a queue of people to serve and I’ve been told I cannot allow any more people in the store,” (or words to that effect!)
What has happened to customer service in this country? On another occasion we were in Nationwide wanting to make my single account into a joint one.
Sorry we can’t serve you, we are closing in five minutes
We patiently waited in the queue for a good ten minutes I would say, possible more. When it came to our turn and I explained our intention, the lady behind the counter said she had to check with a more senior colleague.
She then returned to say that it would take too long and they were closing in five minutes.
Okay, so perhaps hubby and I should stop turning up to places just before closing time… but please? Do they not realise the bad feeling they create which ultimately leads to people going to rivals.